Dear HF-L Families and Staff,
We would like to express our sincere gratitude for your participation in our recent survey regarding the use of ParentSquare. Your feedback is invaluable to us as we strive to improve our communication and engagement with the school community.
We acknowledge that some of you have expressed concerns regarding the frequency of updates, the clarity and relevance of messages, and the usability of the ParentSquare platform. We understand that these are significant issues that can impact your experience with ParentSquare, and we want to assure you that we are committed to addressing these concerns.
Firstly, we are aware that some of you feel overwhelmed by the frequency of updates. To address this, we are working on implementing a system of timely updates better suited for their urgency. This will ensure that you receive updates at a pace that suits you.
Secondly, we understand that some of you find the messages unclear or irrelevant. We are committed to improving the content of our messages to ensure they are clear, concise, and relevant to your needs and interests.
Lastly, we acknowledge that some of you find the ParentSquare platform difficult to navigate. We are dedicated to enhancing the usability of the platform by communicating these concerns with Parentsquare in an attempt to improve the user interface. We will continue to provide clear instructions on how to navigate the platform, and offer technical support to those who need it.
For our staff, your feedback has highlighted some key pain points, including the effectiveness of ParentSquare in communicating with both parents and students, the level of direct communication via ParentSquare, and the likelihood of using direct messaging through ParentSquare. In response to your feedback, we are committed to addressing these areas by:
• Implementing training sessions and providing resources to help you better understand and utilize ParentSquare.
• Encouraging parents to use ParentSquare for direct communication and ensuring staff are equipped to respond promptly and effectively.
• Investigating the underlying issues with direct messaging and working towards making this feature more user-friendly and effective.
We are committed to the ongoing management and improvement of ParentSquare, and we will continue to seek your feedback to ensure it meets your needs and expectations. We believe that with your continued support and feedback, we can make ParentSquare a more effective and user-friendly tool for our school community.
Thank you once again for your participation and feedback. We look forward to your continued engagement and support.